Frequently Asked Questions

Everything you need to know about shopping with John Simons.

What is your shipping policy?

We offer worldwide shipping. UK orders are typically delivered within 2-3 working days, while international shipping can take 5-10 working days depending on the destination and customs clearance.

How can I return an item?

You can return any unworn, unwashed items with original tags attached within 14 days of receipt for a full refund. Please use our online portal to generate a return shipping label.

Are your garments true to size?

Our collections often follow traditional Ivy League and heritage cuts. We provide detailed size guides on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more classic silhouette.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer in-store pickups?

Yes, if you are located in London, you can select 'In-Store Pickup' at checkout. Your order will be ready for collection at our Marylebone shop within 24 hours.

How should I care for my natural fiber clothing?

To ensure the longevity of our wool, cotton, and silk garments, we recommend following the specific care instructions on the internal label. Most of our knitwear and tailoring is 'Dry Clean Only' to maintain its shape and texture.