Returns & Exchanges

At John Simons, we want you to be completely satisfied with your purchase; if an item isn't quite right, you can return it to us within 14 days of receipt for a full refund or exchange. Please ensure all items are returned in their original, unworn condition with all designer tags still attached.

1

Initiate Your Return

Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring the return form is included inside the parcel to avoid processing delays.

3

Ship the Item

Affix the provided return label to your package and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing